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STANDARD TERMS AND CONDITIONS OF SALE

1. Credit & Payment Terms

​1.1 Invoicing and Payment Schedule

Standard credit terms for approved commercial accounts are Net 30. Payment is strictly due within thirty (30) days of the invoice date. Alternate credit arrangements require explicit, written authorization from company executives prior to the fulfillment of services or delivery of goods.

Invoices will be generated and transmitted promptly following the completion of services or the dispatch of goods. Each invoice will clearly detail the customer information, transaction date, unique invoice number, a description of the goods or services provided, quantities, unit pricing, total amounts due, payment deadlines, and specific payment instructions.

​1.2 Accepted Methods of Payment

We accept the following forms of payment:

  • Check (subject to clearing)
  • Credit Card (Visa, Mastercard, American Express)
  • Electronic Funds Transfer (EFT) / ACH
  • Purchase Orders (PO): If purchasing via a PO, customers must ensure the relevant PO number is provided at the time of order placement to ensure it is accurately reflected on the sales order and subsequent invoices.

​1.3 Late Payments, Delinquency, and Collections

Customers are contractually obligated to pay invoices by their specified due date.

  • Late Fees: Overdue accounts may be subject to a late fee of 6% per annum (or the maximum rate permitted by law, whichever is less) on all outstanding balances.
  • Delinquency Notice: We reserve the right to contact customers with overdue accounts to demand payment, beginning at forty-five (45) days past due.
  • Remedies for Non-Payment: Continued failure to settle outstanding balances may result in the immediate suspension of ongoing services, withholding of future goods delivery, referral of the account to a third-party collection agency, and/or the initiation of legal action. The customer shall be responsible for all costs of collection, including reasonable attorney fees.

2. Return & Exchange Policy

Effective Date: February 1, 2025

​2.1 New Products

  • Return Window: We accept returns or exchanges on new products within 30 days of the original purchase date. A valid receipt or proof of purchase is strictly required for all return processing.
  • Condition of Items: To eligible for a return or exchange, items must be unused, undamaged, and complete in all original packaging. "Open box" items may be accepted at our discretion, provided they meet these structural and aesthetic criteria.
  • Ineligible Items: The following items are strictly final sale and not eligible for return, exchange, or store credit:
    • Clearance items
    • Final Sale items
    • Perishable goods
    • Special-Order items
    • Custom Products / Bespoke creations
    • Note: We reserve the right to refuse any return or exchange at management's sole discretion if the item does not meet the criteria set forth in this policy.

​2.2 Refunds and Restocking Fees

  • Refund Method: Approved refunds will be issued to the original form of payment, minus any original shipping and handling fees. If the original form of payment is unavailable or expired, store credit may be issued at our sole discretion.
  • Restocking Fee: Except in cases where items are proven damaged or defective upon receipt, a restocking fee of 15% (or the maximum amount permitted by state law, whichever is lower) may be assessed on returned items. This fee covers the cost of inspection, repackaging, and processing. Where permitted by law, this restocking fee will be automatically deducted from your final refund amount.

​2.3 Used Products

All used products are sold strictly "as-is." No returns, exchanges, refunds, or warranties apply to used item purchases under any circumstances.